The Challenge This firm depends on its sales force! The challenge is how to continuously develop new capabilities of the sales force in an increasingly competitive environment. The success of the sales force in this firm depends on their ability to build and maintain relationships […]

The Challenge The world of banking in Africa is highly dynamic with increasingly aggressive competitors offering similar, largely undifferentiated products, services, technologies and marketing tactics. New generation of clients are beer informed, educated and more demanding. Their benchmarks for service experience are not necessarily other […]

The Challenge Public sector reforms have introduced private sector competition into the thermal generation sector, making the prevailing public sector culture in this state-owned enterprise a hindrance to effective and e client operations. Concurrent with the new competitive challenges, the next 5 years or so […]

The Challenge The telecommunications business environment is rapidly changing. Recognising and maximising opportunities for delightful customer experiences in a way that builds value for the organisation, is becoming more challenging and complex. Companies involved in the telecoms sector need high-quality people with the right knowledge […]